Living Words

Stories and testimonials from PGH members and personal care managers.

These real cases show some of the ways in which PGH successfully and tangibly helps patients and their families.

"I would like to thank you personally for the outstanding service and care I received during this period of my life. Every minute detail was taken care of. I am very impressed with the practice of PGH as a company for the support of the patient. Your great help, kindness and consideration are highly appreciated."

- Reem, Coronary Artery Disease, Kuwait

Reem's Story


Reem had already had surgery on one blocked artery following a cardiac episode and was aware there was a possibility that other arteries could be blocked. After she and her husband contacted their Preferred Care insurer, a Personal Care Manager reached out directly to them.

A Diagnosis Verification and Treatment Plan was performed by experienced cardiologists and cardiac surgeons at an internationally recognized heart center at the largest research hospital in the US. Through the expert’s recommendation and conversations with their Personal Care Manager, Reem was comfortable making the decision to undergo bypass surgery.

Reem and her husband flew to the US where they were greeted at the airport and taken to their hotel. Reem’s bypass surgery was successful. Nurses and doctors at the hospital alongside the Personal Care Manager continued to monitor her recovery and medication schedule.

Following her discharge from the hospital, Reem’s Personal Care Manager checked in on her daily and accompanied her to follow-up appointments. Once her treating head specialist approved travel, she returned home.

Patient advocacy and quality care