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Preferred Care adds a new dimension and force in the critical illness treatment process.

It provides better coverage and costs less than most insurance but does something that no traditional insurance can do: provides your family with the best possible chance of a full and fast recovery from the world's most life-threatening diseases. Because it is a membership plan, you must join before critical illness strikes to make sure your family is protected.

By pooling our resources, Preferred Care is able to:

Joining Preferred Care is the cost-effective complement to private health insurance and national health systems, and the only way to fill the "critical gap" in their protection.

The Preferred Care Process

Preferred Care is based on years of research into the causes of unnecessary death and disability after a critical illness. The Preferred Care process, which is based on the principles of Total Quality Management, is a detailed series of events that are specific to each case, but can be summarized in five key stages:

  1. Care Management Services gets to know you.
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    When you report one of the critical illnesses covered, you'll be in touch with our Care Management team to start the orchestration of the entire treatment process. Care Management Services is defined in more detail on our Care Management Services page.

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  2. Your diagnosis is thoroughly evaluated.
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    Up to 90% of treatment plans are incorrect, and 5% of first diagnoses are wrong. Since the entire treatment process depends on the diagnosis, we start the quality control here. Within 48 hours of receiving your complete medical records, the Care Management team will involve one of the world's leading experts in your disease to evaluate and verify your diagnosis. The specialist will be one of the leading clinicians from a U.S. Center of Excellence that sees a high volume of cases like yours. Their goal is to design the best treatment for you, personally.

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  3. You receive your detailed treatment options.
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    Your verified diagnosis comes back within 7 to 10 business days, depending on the type of illness, with detailed treatment options explaining the what, when and how of your treatment from start to finish. A recent study showed that nine out of ten treatment plans changed after further review by a Harvard-affiliated specialist. Your Personal Care Manager, along with the Care Management team are all available as appropriate to take you and your local doctors through the plan and make sure you're comfortable with it. Once you're clear about the options and implications, you decide on the course of treatment.

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  4. Get Treatment: At home or in the U.S.
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    The treatment plan will give you two options: receive treatment at home, or fly to the U.S. Center of Excellence best suited to your case (always one that is independently ranked as one of the top 1% of hospitals in the U.S.). If you choose to receive treatment locally, your own local plan (or national health service) will pay.

    If you choose to travel to the specialized Center of Excellence hospital in the U.S., Care Management Services will make all travel and accommodation arrangements and be there when you arrive to manage your care - attending meetings with doctors, getting your questions answered, seeking second opinions and ensuring your care follows best-practice principles. Your Care Management team will also arrange for all medical bills to be paid directly, so you'll have no claims processes or deductibles to worry about.

    The choice of whether to travel or stay at home for treatment is always yours and yours alone - no insurance company will be involved in the decision.

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  5. Recover at home.
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    After your treatment, the Care Management team works together to develop a recovery plan. When you're ready to travel home, PGH will make all the arrangements, and your follow-up care will be discussed with your doctors to ensure that your recovery is properly managed.

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The result is a process that applies Total Quality Management concepts to the complex process of critical treatment. Some TQM qualities include management commitment to excellence, fact-based decision making for treatment, continuous improvement to keep up with the rapidly changing field of health care, and a customer focus with the belief that the patient, not the insurance company or hospital, should have control over their treatment.

Covered Conditions:

Membership Highlights:


For more information about Preferred Care or to become a member, contact us.


Preferred Care is available worldwide with the exception of
residents in the United States, U.S. Virgin Islands, and Puerto Rico.

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